Community Care

Report Neighbourhood Concerns

When a stay affects nearby residents or the surrounding area, both the host and admin should know quickly. Guests can submit a concern here, the host can follow up with the guest, and admin can monitor the case with official messages.

Who receives it

Every neighbourhood concern is delivered to both the host and the admin team so there is visibility from the start.

Host follow-up

Hosts can contact the guest for more details through booking chat, update admin with follow-up notes, and mark the report done once it is settled.

What to include

Share the booking, date, what happened, and any impact on neighbours or the local area so the follow-up can be specific.